Privacy Policy

This privacy policy may be updated as and when required by law or by bold agent. We will take all reasonably practicable steps to advise our clients of these changes prior to or at time of update.

Our policy

bold agent’s privacy policy:

  • complies with the requirements of the Australian Privacy Act 1988 and Queensland Information Privacy Act 2009 which governs the collection, use, handling, storage and disclosure of an individual’s personal information in the public and private sectors
  • Australian privacy principles which governs privacy protection standards, obligations, responsibilities
  • is intended to protect ALL client personal information.
  • documents how bold agent collects, stores, uses, protects and manages client information

Your personal data

bold agent only collects relevant personal data for the sole purpose of meeting our clients requirements based on the types of services requested in viewing, locating and buying residential properties.  

bold agent does not disclose your personal data, except:

  • where it is required by law to be disclose your personal information
  • to assist in the search, negotiation and settlement of a residential property

Your personal data may be collected, in person, virtually, by phone, email or website enquiry.

Personal data includes:

  • your legal name
  • residential and postal address
  • contact phone number
  • email address
  • identification
  • financial information
  • other information that may be required to provide our consultancy services to you

bold agent does not request sensitive data such as special needs, ethnic / cultural background or religious beliefs. Should you provide this information, you do so freely, and only authorise bold agent to use this information to provide the agreed buyer’s consultancy services.  You must provide this information and authorisation in writing.

Data security

bold agent takes all reasonable practicable steps to ensure the security of our client’s personal data: such as: protection from:

  • unauthorised access or disclosure
  • unauthorised modification or deletion
  • loss of data
  • data held for ransom

Security includes electronic and physical security measures, and use of password protection.

When client personal information is no longer required by law,  bold agent will remove ALL personal data as soon as reasonably possible. 

Data usage

bold agent only uses a client’s personal information, unless otherwise authorised by the client, to:

  • perform our property buyer’s consultancy services
  • communicate with you
  • internal administrative, planning, development and research requirements.

 

NOTE:  bold agent does not send marketing emails or SMS to our clients.

Data disclosure

All of your personal data is held in the strictest confidence.  Both physical and electronic data security measures have been implemented to prevent access to and misuse of your personal data.

bold agent does not sell any personal data to third parties. However there may be instances where we disclose your personal data under legal requirements, such as to law enforcement agencies, government agencies or the courts, or at your written request to third parties such as mortgage brokers, solicitors, building and pest inspectors, property managers, tradesmen and other representatives. When authorised by you in writing, bold agent will provide relevant personal data to your nominated third parties and we will request that all data provided to them, must be held securely, for a period required by law only, and only be used for the purposes for which the data was supplied.

bold agent never sells personal data to third parties.

Access to your data

You have the right to request access to your personal data at any time and in accordance with privacy legislation. You also have the right to request any inaccurate, incomplete or out of date details to be updated OR request for your personal data to be deleted once our contracted services are completed and legal obligations to retain your data have expired (whichever takes precedence), by contacting the business owner / licencee.  All requests must be in writing, and we will confirm in writing when your request has been actioned  Refer to contact details at the end of this privacy policy.

In response to your request to access your personal data, bold agent may provide this data either electronically as an extract from our database, or as a hardcopy.

Contact

If you wish to request amendments, corrections or deletion of your personal data, or raise concerns relating to your personal data please contact:

Business owner / licencee:- Joanne Lovitz

Contact: 0419 670 624

Email: via our Contact form

Snail mail:  PO Box 1593, Hervey Bay QLD 4655